> For the complete documentation index, see [llms.txt](https://docs.flowflex.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flowflex.ai/account/billing-and-wallet.md).

# Billing and wallet

Add message credits, keep an eye on your WhatsApp spend, and download receipts and invoices.

WhatsApp messages are paid from your wallet in message credits. Your plan and add-ons are billed separately, on the [Plans](/account/plans-and-add-ons.md) page. Go to **Billing** to manage both. Only Admins see it.

What a message costs depends on its category (Marketing, Utility, Authentication or Service), the recipient's country, and your organisation's agreement with FlowFlex. The **WhatsApp message charges** link in **Billing** always shows your current rates.

## See your balance and spend

**Billing Overview** shows your **Available message credits**, your **Current plan**, and **Current month spend**. Below them, a day-by-day breakdown shows how many messages of each category you sent and what they cost, and a monthly chart shows how your spend changes over time.

If a WhatsApp channel has a billing problem at Meta, a red **Billing issues** bar appears on the overview. Click **Details** to see which channels are affected.

## Add message credits

Before a big festive broadcast, Rangoli Store checks the overview and tops up the wallet so the whole audience can be reached.

1. Click **Add credits**.
2. Enter the number of credits you want, or pick one of the suggested amounts.
3. Check the **Payment summary**. It shows the full amount before you pay.
4. Click **Proceed to Payment** and complete the payment.
5. Wait for **Credits added successfully. Balance updated.** If you see **Payment succeeded. Balance will update shortly.**, your balance updates within a few minutes.

The **Wallet** tab lists every recharge and adjustment. Click **Download receipt** next to a successful payment.

## Get a low-balance alert

<figure><img src="https://3863314549-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBwS8yE86zSjVMM8oZA0G%2Fuploads%2Fgit-blob-c8e0710681cc1fde8a0b176adb4ae7e130f91dd1%2Fset-credit-alert.png?alt=media" alt="Set credit alert drawer with the current threshold of 1,000 credits and fields for a new threshold, an extra email and a phone number"><figcaption><p>The Set credit alert drawer</p></figcaption></figure>

1. Click **Set alert**.
2. Enter a **New credit threshold**.
3. Optionally, add more email addresses, such as `accounts@rangoli.example`, so everyone who handles payments hears about it.
4. Click **Set alert**.

When your credits fall below the threshold, FlowFlex emails a reminder with a link to the wallet, and reminds you again if the balance stays low.

## Receipts and invoices

The **Transactions** tab lists your subscription payments, with a receipt for each successful one. If a payment wasn't finished, click **Retry Payment** to complete it. If something has gone wrong with a payment or refund, contact FlowFlex support.

The **Invoices** tab lists your invoices with their status. Download one, or tick several and click **Download all**. Use **Search invoices** to find a particular one.

## Billing details

The details on the **Billing details** tab are printed on your receipts and invoices. Click the edit icon, update them, and click **Save**. **Billing email** is required. Tick **Use business address as billing address** to copy the address from [Organisation settings](/account/organisation.md), and add your **GSTIN** if you want it on your invoices.

## See also

* [Plans and add-ons](/account/plans-and-add-ons.md)
* [Send a broadcast](/broadcasts/send-broadcast.md)